Rise of the middleman economy – Conversational UI’s, Bots, and ChatBots

Some ramblings about Conversational UI’s, Bots, and ChatBots.

At present there is a lot of attention on Conversational User Interfaces, Bots, and ChatBots – especially interesting/exciting for those who are interested (design and build) in how people interact with computers.

To reduce ambiguity it’s worth distinguishing between ‘Chat’ and ‘Bot’. Here I consider Chat as the interaction model whose interface is predominantly through natural conversation, the medium  is the Conversational User Interface (Conversational UI  or CUI for short).
A Bot is a agent (software application/service) that can carry out a task (semi-)autonomously on behalf of the user. Therefore the ChatBot is an Bot who interfaces with the user via conversation but achieves some task autonomously.

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The rise of the agents

A Software Agents is a autonomous software program than acts on behalf of the user with no or minimal interaction. The concept has been around for sometime but will become ever so important as we move into a truly programmable world and our digital footprint/dependency reaches tipping point (for some it already has for those checking their phones 155 times per day).

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